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Privacy

Privacy

Hotel Balaitus aims to respect the privacy of its customers and users of its website and social media, as well as to protect the personal data that may have been provided to us through any form of contact with our hotel chain.

For this reason, Hotel Balaitus has implemented the necessary technical and organizational security measures to ensure the safety and integrity of customers’ personal data, thus preventing the loss, processing, or unauthorized access of such data in accordance with the legislation in force regarding data protection.

In this regard, and in accordance with Regulation (EU) 2016/679 of the European Parliament (GDPR), we detail below the information regarding the processing that Hotel Balaitus performs on your data.

Who is responsible for the processing of your personal data?
LEGAL NAME: Hotel Balaitus S.L.
TAX ID: B22349690
Address: Francia 18, Sallent de Gállego (Huesca), 22640, Aragón (Spain)
Email: correo@hotelbalaitus.com

For what purpose do we process your personal data?
We process the data obtained in order to manage the registration process and the relationship with users of our website, respond to and handle user requests through the various contact forms, and administratively manage the contracted service.

Specifically, at Hotel Balaitus we carry out the following processing activities of your personal data:

ONLINE RESERVATIONS:
By completing the online reservation form, the user accepts and authorizes Hotel Balaitus to use and automatically process the personal data provided for the purpose of managing the requested reservation and providing the contracted accommodation service. If the user has expressly consented to receiving commercial communications by checking the box corresponding to receiving advertising about services and offers made by Hotel Balaitus, their personal data will also be processed to provide them with information about our news and offers via email.

Likewise, users making a reservation are informed that their personal data and reservation details will be transferred to companies within the Hotel Balaitus group that must intervene in the management and execution of the reservation for the purposes described above.

CONTACT FORMS:
By completing the contact and feedback forms on the website, the user accepts and authorizes Hotel Balaitus to use and process the personal data provided to respond to requests, suggestions, and complaints, as well as to improve the quality of the service. For proper attention and response, your personal data may be transferred to companies within the Hotel Balaitus group to provide the most appropriate reply.

The user may request the deletion of their personal data at any time by sending an email to correo@hotelbalaitus.com

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How have we obtained your personal data and what legal grounds do we have for processing it?
The legal basis for processing your personal data is the explicit consent previously provided by the data subject, as well as compliance with legal obligations pursuant to Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016, and other applicable legal data protection regulations.

Therefore, the personal data we process comes from the data subject or their legal representative. In no case do we process special categories of personal data (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data concerning health).

Failure to provide the requested personal data or to accept this data protection policy makes it impossible to subscribe, register, or receive information about services.

In cases where there is a prior contractual relationship between the parties, the legal basis for fulfilling administrative, tax, accounting, and labor obligations required by current legislation is the existence of such prior commercial relationship.

How long will we keep your data?
Personal data will be kept for the duration of your relationship with us and, in any case, for the periods established by applicable legal provisions, and for the time strictly necessary to address potential liabilities arising from the processing.

In any case, we will delete your data when they are no longer necessary or relevant for the purposes for which they were collected, after 10 years from your last service contract, provided that deletion has not been previously requested.

Data processed for commercial purposes will be kept until you request their deletion. Users may revoke their consent to the processing of their personal data at any time by sending an email to correo@hotelbalaitus.com.

Curriculums sent to the company will be deleted 2 years after receipt.

To whom will your data be communicated?
Data will not be disclosed to third parties, except to companies belonging to the Hotel Balaitus group, service providers acting on our behalf, or when required by law. Data shared with companies in the same group will be transferred to share the information necessary for proper service provision.

The information you provide through this website or application will be stored on servers owned by Hotel Balaitus.

What are your rights?
Anyone has the right to obtain confirmation as to whether Hotel Balaitus is processing their personal data.

You have the right to confirm whether we are processing your personal data, and if so, access them. You may also request that your data be rectified if inaccurate or incomplete, as well as request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Additionally, in certain circumstances you may request the limitation of processing, or for reasons related to your particular situation, you may object to the processing. In this case, we will stop processing your data unless there are compelling legitimate grounds that override your interests and rights, or for the exercise or defense of legal claims.

These are your rights:

  • ACCESS TO YOUR DATA: You may consult the personal data included in the files of the Hotel Balaitus group.

  • RECTIFICATION OF YOUR DATA: You may modify your personal data if they are inaccurate.

  • DELETION OF YOUR DATA: You may request the removal of your personal data.

  • DATA PORTABILITY: You may request to receive in electronic format all personal data you have provided and those required for the contractual relationship with the Hotel Balaitus group.

  • OBJECTION TO PROCESSING: You may request that your data not be processed.

  • LIMITATION OF PROCESSING: You may request the limiting of processing in the following cases:
    a) while the accuracy of your personal data is being verified;
    b) when processing is unlawful but you oppose deletion;
    c) when Hotel Balaitus no longer needs to process your data but you need them for the exercise or defense of legal claims;
    d) when you have objected to the processing of your personal data.

To exercise these rights, you must contact Hotel Balaitus, including a copy of your national identity document, by email at correo@hotelbalaitus.com

or by postal mail to Francia 18, Sallent de Gállego (Huesca), 22640, Aragón (Spain).

In any case, the user has the right to file a complaint with the Spanish Data Protection Agency if they believe that any of their rights concerning personal data protection have been violated or if they believe that the processing of their personal data infringes Regulation (EU) 2016/679 of the European Parliament.

Modifications to the Privacy Policy
This Privacy Policy may be updated at any time to adapt it to legislative or jurisprudential developments. In any case, any legislative or jurisprudential update will be communicated appropriately via email or notice on the website.

This privacy policy is published on our website https://www.hotelbalaitus.com